Want to Inspire Your Healthcare Team and Enhance Your Customer Service Quality?

Let us help you pour into your employees,

so that they can pour into your patients!

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Membership

We provide you with the essential tools and resources to develop a healthcare organization that not only surpasses patient expectations but also fosters a culture of excellence that attracts and retains top talent. Our membership offers in-depth guidance on a wide range of areas, from cutting-edge patient experience strategies to sophisticated employee engagement initiatives, all customized to meet the specific challenges of healthcare leadership.

By joining today, you'll gain access to the keys for building a flourishing healthcare organization that excels in patient care and creates a supportive, enriching environment for your team. With our expertise, you’ll elevate your organization to a standard of exceptional patient outcomes and outstanding employee satisfaction.

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Online Training

Revitalize your clinic's culture with our comprehensive training programs, expertly designed to enhance your team’s soft skills. Tailored specifically for the healthcare sector, our courses cover essential areas such as customer service excellence, effective conflict resolution, work-life balance, and advanced communication techniques.

Our training sessions not only sharpen individual skills but also foster a unified, dynamic team environment that drives collective success. By providing clear, concise content and ensuring consistent delivery across all team members, we guarantee that everyone benefits equally and can effectively apply their new skills in practice.

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We Provide You The Tools You Need To Successfully Pour into Your Healthcare Team

You have a lot of responsibilities. Let us help you!

My entire staff loved the refreshers on the various topics monthly and have asked periodically if that was coming back. Conway Women’s is dedicated to it’s employees and want to give them every opportunity to grow personally and professionally.

I look forward to working with you again.

Katy Mullins

Chris Shenep

I can’t stress the importance enough of Christi Baker and Healthcare Marketing Associates. Christi is a huge asset in helping us with our marketing strategies, specifically to our physician liaison program to align with other marketing efforts for growth in referrals from referring providers.

HM makes sure that we have a consistent brand and theme across our whole organization. Whether helping to maintain our relationships in Central / South Arkansas, or build new ones in Northwest Arkansas, we rely on Christi to help us communicate with local clinics and there staff – who are so important to what we do every day.

Christi helps me develop themes and talking points, assesses my collateral, and even trains my staff to help us keep the momentum going that she started. She possesses a treasure trove of experience that has helped us more efficiently market our practice to the primary care and family practices in our community, and I credit her in large part for the improved relationships we have with these providers. The best thing about Christi is that she is setting us up to succeed by teaching me her strategy and methods, walking me through every step, and explaining her reasoning as she goes. Christi has been an engaged, honest, and extremely professional partner, and I look forward to our ongoing partnership as we continue refining our program.

Melissa Kandel

Marketing is what we do, but teaching is our passion!

At Healthcare Marketing Associates, we are here to support you, the leader, by embracing our unique approach centered around relationship marketing.

Our mission is to help cultivate relationships that enhance patient care and drive success. We understand the importance of fostering meaningful connections to boost staff satisfaction, engagement, and patient loyalty.

Let's redefine leadership together, so you can stand out from the crowd with authentic connections and impactful strategies.

Our Latest Blog Articles

Responding to Concerns and Complaints

Dec 03, 2024

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Dec 10, 2024

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Dec 17, 2024

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