CARE for All is the first step towards transformation.
Our CARE for ALL training courses were created to provide bothĀ basic and advanced customer service skills. Ā In these courses, we provide customer service skills that create positive first impressions for your patients, manage patient expectations even when they are difficult, and ways to build patient loyalty for your organization by participating in our training and development courses.
BUY NOW!Lesson 1:
Establishing the CARE Foundation.
In this lesson, weāll introduce our C.A.R.E. principles, the core of HealthCARE Transformed. These principles form the foundation for enhancing your customer service skills, improving personal performance, and delivering an exceptional patient experience.
Ā
Lesson 2:
Enhancing Telephone Skills.
In this lesson, we'll explore using C.A.R.E. principles to make a positive impact over the phone. Weāll cover best practices for handling calls, transferring internally, and making patients feel valued without face-to-face interaction. Youāll also learn tips for efficient call handling and diffusing angry callers, transforming your phone-based customer service.
Ā
Lesson 3:Ā
Creating First Impressions.
This lesson focuses on using C.A.R.E. principles to create a strong first impression with patients. Weāll provide tips to enhance your professional image from the start, setting a positive tone for your entire relationship.
Lesson 4:
Ā
Building a Team.
Teamwork is crucial for success in healthcare, where every role contributes to the patient experience. This lesson will address teamwork challenges and highlight how using provided tools can enhance your organization and patient perception.Ā
Lesson 5:
Increasing Patient Satisfaction.
Patient satisfaction is crucial for healthcare success. This lesson will teach techniques to interact with patients in a way that makes them feel valued and demonstrates that we C.A.R.E.
Ā
