CARE For All training courses provide you with both basic and advanced customer service skills. They set the foundation for how to exceed your patient’s expectations, which starts by initiating good first impressions and treating them with care, both face-to-face and over the phone. We will look at what it truly means to go above and beyond. Providing you simple ways to do so throughout your day, making your patients and team feel seen and appreciated.

In WIN WIN Conversations, we discuss conflict resolution, including how to have those difficult conversations with both co-workers and patients. Our goal is to provide techniques to use when tension is high and ways to diffuse situations before they even occur.

Healthcare can be emotional, meaning conflict can and will occur. Knowing this, the most important concept to grasp is understanding when and how to respond in these situations.

Being in Balance courses are designed to help you and your team learn to balance work and life's schedules and challenges.  This is done through training on time and task management. We also look at the importance of achieving balance between personality and professionalism, while maintaining the individuality of each of your team members. Altogether, this keeps an organization running and maintains employee satisfaction, so it’s crucial we learn how to get there.

Let's talk money is a two course curriculum that teaches asking for the co-pay in a customer friendly manner and explaining the patient's insurance to them in a way that they can understand.